What currency will I be billed in?
∆ | All prices on the Avund site are in USD (United States Dollars)
Once you start checking out your order will be processed and converted to display the currency matching your payment method.
Do I Have To Be Registered With PayPal?
∆ | No, you can simply checkout with the items in your cart, you will then be redirected to PayPal's site, where you will see a link to pay without being registered.
∆ | When a product is shipped out of the USA we cannot guarantee its arrival in a timely manner. Once shipped if any issues arise it is up to the customer to contact the postal service of the recipient country. Alstad goods cannot not take any responsibility for damaged or lost product.
I've ordered my product. When will I receive it?
∆ | We try to keep product is stock whenever we can but in all other cases, every product is handmade for each order. As such, it can take up to 30 working days for your product to be made and shipped.
If your order was made more than 30 working days ago, please contact us and we'll be happy to give you an update on your order.
Will I need to pay customs duty on my product?
∆ | Every country has different rules, so we would advise that you contact your local postal service to find out more about the duty cost in your country.
My product has imperfections. Can I get a refund or exchange?
∆ | Leather is a natural material and slight blemishes and imperfections are common. In our mind these imperfections are part of the products and help give them character. Our leathers are carefully selected for their natural properties and will get darker over time.
If you believe there is a fault with your product please contact us via email with photographic evidence of the fault and we will advise you of our return procedure.
How should I care for my Alstad Goods products?
∆ | Find tips on how to care for your products in the Our Story section under (∆ | Care).